jilno's Privacy Policy
Your personal information is of the highest importance to us. Read this document for full details on how jilno collects, uses, and protects your data.
Table of Contents
- Introduction
- What Information We Collect
- How Information Is Collected
- How Your Information Is Used
- Sharing Information with Third Parties
- Cookies & Tracking Technologies
- Security of Your Information
- Data Retention Period
- Your Rights
- Protection of Minors
- Changes to This Policy
- Contact
Introduction
jilno ("we", "our") is a safe and reliable online gaming platform in Bangladesh. Being fully transparent about how carefully and responsibly we handle the personal information you provide when using our website and services is a core part of our principles.
This Privacy Policy ("Policy") tells you what kind of information jilno collects, why it is collected, how it is stored, and what your rights are. By using this platform, you are considered to have agreed to the terms of this Policy.
We use SSL encryption and modern security technologies to keep your information protected at all times. This Policy may be updated from time to time, so we recommend reviewing it periodically.
What Information We Collect
jilno may collect the following types of information:
a) Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Address and location information
b) Contact Information
- Email address
- Mobile number
c) Account & Transaction Information
- Username and account details
- Deposit and withdrawal history
- Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer)
- Gaming and betting activity history
d) Technical Information
- IP address and device type
- Browser version and operating system
- Session duration and page visit patterns
- Cookie and local storage data
e) Communication Content
- Live chat messages and email correspondence
- Complaints and feedback
How Information Is Collected
jilno collects information from the following sources:
- Information provided directly: Information you submit during account registration, identity verification, and payment form completion.
- Automatically collected information: When you use our platform, certain technical information is collected automatically via cookies and similar technologies.
- Third-party sources: Information received from identity verification agencies or payment processors, which we use alongside your account details to ensure security.
- Through customer support: Information you share when communicating with the support team via live chat or email.
How Your Information Is Used
jilno uses your information for the following purposes:
Service delivery and operation
- Creating, managing, and securing your account
- Processing deposits, withdrawals, and other financial transactions
- Keeping gaming and betting services running
- Activating bonuses and promotional offers
Security and legal compliance
- Identity verification and fraud prevention
- Ensuring compliance with Anti-Money Laundering (AML) policies
- Detecting and preventing unauthorized access to accounts
- Maintaining records required by regulatory authorities
Customer service improvement
- Responding to support requests and resolving issues
- Analyzing user experience to improve the platform
- Effectively applying responsible gaming tools
Communication and marketing
- Sending important account-related notifications
- Promotional offers and updates (if you have given your consent)
- Informing you about changes to platform policies
Sharing Information with Third Parties
jilno may share your information with third parties in specific circumstances and for limited purposes:
Service provider partners
Trusted third parties are engaged for payment processing, identity verification, and managing technical infrastructure. These partners are bound by strict data protection agreements and may only use information for specified purposes.
Legal obligations
Information may need to be disclosed under court orders, lawful requests from investigative agencies, or applicable legal requirements. In such situations, jilno shares only the minimum information necessary.
Fraud prevention
Necessary information may be shared with relevant regulatory authorities or financial institutions to prevent money laundering or fraud.
Business transfers
In the event of a future business merger or acquisition, user information may be transferred, but your rights under this Policy will remain in place.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the jilno website. Cookies are small text files stored in your browser that help improve your website browsing experience.
Types of cookies we use
- Essential cookies: Essential for the basic functionality of the platform, such as maintaining login sessions and ensuring security. The website cannot function properly without these.
- Functionality cookies: Used to remember your preferences and settings, such as language selection.
- Analytics cookies: Help improve services by analyzing how users are using the platform.
- Marketing cookies: May be used to display relevant advertisements and offers based on your interests.
You can control or disable most cookies by changing your browser settings. However, disabling some essential cookies may affect platform functionality.
Security of Your Information
jilno has implemented industry-standard technical and organizational measures to ensure the security of your personal information:
- SSL encryption: All data transfers between your browser and our servers occur over encrypted connections.
- Restricted access: Only authorized personnel can access your information, and only when required for specific tasks.
- Secure payment processing: Financial transactions are handled through secure and verified payment gateways.
- Regular security reviews: Our technical infrastructure undergoes regular security assessments.
- Two-Factor Authentication: An additional verification layer is in place to protect your account.
However, no method on the internet is 100% secure. If you believe your account or information is at risk, contact our support team immediately.
Data Retention Period
jilno retains your information for as long as it is necessary or legally required:
- Active accounts: All relevant information is retained while the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory requirements.
- Financial transaction records: Records of financial transactions must be retained for an extended period under Anti-Money Laundering regulations.
- Legal claims: Information relevant to an ongoing dispute or legal process will be retained until that process is concluded.
When information is no longer needed and there is no legal obligation to retain it, we delete it using secure methods.
Your Rights
As a user of the jilno platform, you have the following rights:
Right to access
You have the right to know what information we hold about you. Through a verified request, you can receive a summary of this information.
Right to rectification
If any information stored about you is incorrect or incomplete, you can request that it be corrected. This can be done via your account profile or with the help of the support team.
Right to erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing transactions.
Right to object to processing
You can contact us at any time to stop marketing communications or to object to the use of your information for specific purposes.
Data portability
Where applicable, you may request to receive your data in a structured, machine-readable format.
Protection of Minors
jilno is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors.
Age is verified during the registration process. If we find that a minor has opened an account through fraudulent means, we will immediately close that account and take appropriate steps to delete the related information.
Parents and guardians are requested to monitor whether their children are accessing this platform. If you have any concern, please notify us immediately.
Changes to This Policy
jilno may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email
If you continue using the platform after the updated policy is published, you will be considered to have agreed to those changes. Therefore, you are advised to review this page periodically.
Previous versions of this policy can be provided upon your request.
Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the channels listed below:
- Email: [email protected]
- Live Chat: Support in both Bengali and English is available directly on the platform via live chat 24/7.
We take all privacy-related requests seriously and make every effort to respond promptly.
This privacy policy is connected to and forms an integral part of jilno's Terms and Conditions and Responsible Gaming policy.